ARMS software is pretty basic: It monitors platforms where customers post feedback (e.g., Google Reviews and Tripadvisor), ...

ERGO NEXT reports general liability insurance protects businesses from common claims like customer injuries and property ...

Turn angry customer moments into loyalty by staying calm, listening first, and offering clear next steps faster than most people do. Follow a simple de-escalation flow: pause, listen without ...

Alas, this is easier said than done. When someone comes to you with a problem, they can be angry, stubborn, mercurial, and—let’s be honest—extremely frustrating. Some of this just comes with the ...

The shooting death of Alex Pretti by Border Patrol rocked Minnesota and the world, including at Angry Catfish bike shop in Minneapolis' Standish neighborhood, where Pretti was a customer and member of ...

Tom Pohlad was officially announced as the Twins executive chair on Dec. 17, meaning not just that he’s the face of the team’s ownership, but in charge of, and ultimately responsible for, the team’s ...

If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

BERLIN - Thieves used the quiet Christmas period to drill their way into the vault of a German retail bank and make off with at least 10 million euros' worth of money and valuables from customers' ...

It’s a shame that customer service doesn’t always get the respect and attention it deserves because it’s among the most important ingredients in any business’s success. There’s no better marketing ...

Imagine being a manager at a store. If an angry customer made one of your employees cry, how would you handle it? Would you kick the customer out or give the customer what you wanted to get them to ...

Darious Davis was arrested after pulling a gun on his barber during a haircut argument and now faces multiple charges tied to the violent confrontation. Darious Davis pulled a gun on his longtime ...

A disturbance occurred at Denny’s Nov. 21 when a man and woman threw food at employees around 4:15 a.m. The unknown man and woman were gone before officers arrived. The staff explained that the two ...