Firms only had targets for installing smart meters for customers and many were left with failing devices and poor customer ...

It means energy users will no longer need to chase providers to resolve problems, and get some help with your costs if they fail to meet the new standards.

Everyone with a smart meter will be eligible for £40 payments under a new rule now in place from energy regulator Ofgem. Households which have to wait more than six weeks for installation, or who have ...

Smart meters can help you track and budget your energy usage. We compare them to regular meters and consider whether it’s ...

Households with smart meters could receive automatic £40 payments each time they encounter one of these three issues as new rules come into play from today (Feb 23). However, one more issue is still ...

Households equipped with smart meters could be entitled to automatic £40 payments each time they experience one of three specific issues, as new regulations take effect. However, Ofgem is still ...

Energy firms must automatically pay £40 compensation to households left waiting more than six weeks ...

Does your energy bill seem unrealistically high? Is your smart meter speaking to you in a foreign language? Or are you struggling to get your energy supplier to listen to your complaint? Complaint ...

Energy customers could soon be handed £40 automatically if their supplier fails to meet tougher service standards.

I recently switched energy supplier from SSE to Octopus as it offers an attractive tariff for homes like mine that use heat pumps.

You can’t switch water supplier, but you can lower your bill. Experts share 7 practical ways to save money in 2026.