The Verint–Calabrio merger signals a shift in CX strategy across APAC as AI, openness, and ecosystem fit redefine enterprise platforms and customer experience delivery.

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

This Japanese model is redefining budget SUVs with its unexpected blend of comfort, technology, and refinement.

Sennheiser has launched its iconic CX 80U and HD 400U headphones in India, featuring USB-C connectivity for direct, ...

Adobe Summit 2026 brought agentic AI to creativity, marketing and customer experience, with Firefly, GenStudio and CX ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

Facing pressure from rival design software vendors and general-purpose AI assistants, Adobe is rolling out agentic systems to ...

AXPONA 2026 fallout: audiophile lust, six figure systems, hoarding culture, and why Picnic and The Bad Sleep Well still hit harder than most films today.

A wave of AI pricing changes is keeping customers on their toes. Anthropic, Salesforce, ServiceNow and Workday have shifted ...

Mark Hughes, Co-Founder and CEO at Solidroad, is a repeat entrepreneur and go-to-market leader who has built his career at the intersection of sales, customer experience, and technology. He previously ...

NBCUniversal (NBCU) has been using Adobe’s Firefly tools for these kinds of capabilities. At Adobe Summit, Ashish Desai, EVP, ...

Work has begun on a major project to restore a Grade I listed arts centre in East Sussex in urgent need of repairs. It comes ...