What exactly is customer service-specific empathy? And how do you go about training employees in it (if, in fact it can be trained for) and deploying its power at your company? Let me back up. If you ...

Virtual reality (VR) has arrived in the fire service as a transformative tool for enhancing training effectiveness and realism. Immersing students in a virtual environment that’s a familiar setting, ...

Last month, I introduced the importance of providing building-specific training to outside service contractors when a building owner does not have or does not intend to hire in-house O&M staff. This ...

Starting a customer service training business will allow you to teach valuable skills, and help companies and employees reach their potential. Customer service is the backbone of every business, but ...

The Maine Organic Farmers and Gardeners Association has launched a long-term training program to help agricultural service providers and organizations address new needs of the industry as its ...

As the EPA 2010 emissions regulation nears, Detroit Diesel is dedicated to ensuring its service network is prepared for the launch of its BlueTec(r) Emissions Technology. Detroit Diesel recently ...

“Congratulations, you are the new training officer!” These words can strike excitement and anxiousness at the same time. This usually is followed by, “What’s your idea for the training program for ...

An acute and growing shortage of service technicians is pushing franchised dealerships to act creatively to develop talent. Dealerships are working with local colleges on training programs and looking ...

In the past month, I’ve been asked to write about the ROI on customer service training by three different publications. In one of the articles, I made a comment that resonated with many of the readers ...