IT managers working with ITIL understand that they have set in motion an evolving project and to fully realize the benefits of the best practice framework, IT must stay on top of the latest ...

First developed in the late 1980s by the UK government, ITIL is a set of books that documented the best practices for the IT departments within the government. The best practice guideline was soon ...

Some process improvement projects and best practice frameworks such as ITIL and COBIT can do more harm than good–particularly when implemented by third-party IT service providers. IT governance has ...

Deep in the heartland of America an experiment is under way. The Information Technology Infrastructure Library (ITIL), a set of best practices for IT service management, has begun to take root in the ...

19 September 2005CA hosts top decision makers at its Business Executive Summit to bring global best practice experiences to the region's biggest enterprises Dubai - Computer Associates (CA), one of ...

The Information Technology Infrastructure Library (ITIL) is coming to America; early adopters say it's a friendly invasion with security benefits Until a few months back, the acronym ITIL didn’t ...