North Penn Now

Outsourcing vs. In-House Support: Key Considerations for Small Businesses Before Hiring a Call Center

When a small business starts missing calls, the first fix can seem obvious. Hire help. But before you compare top-rated call ...
Business Wire

Syntheia Enhances Inbound Customer Calls with AI-Powered Virtual Assistants, Positively Impacts Sales and Customer Satisfaction

TORONTO--(BUSINESS WIRE)--Syntheia Corp. (“Syntheia” or the “Company”) (syntheia.ai), CSE – SYAI, Syntheia, a Canadian leader in conversational AI SaaS, is transforming customer service by delivering ...
Business Wire

SoundHound AI Launches Fully Automated Smart Answering Service That Lets Any Business Handle Customer Service Calls With Voice AI

SANTA CLARA, Calif.--(BUSINESS WIRE)--SoundHound AI, Inc. (Nasdaq: SOUN) (“SoundHound”), a global leader in voice artificial intelligence, today announced that its fully-automated Smart Answering ...
alleywatch.com

Flip CX Raises $20M to Expand AI That Automates 90% of Customer Service Calls

As enterprise AI spending surges past $100B annually, a critical divide has emerged: while billions flow into horizontal AI platforms promising to solve everything, enterprises deploying these tools ...

Message Central Launches VoiceNow to Help Businesses Turn Every Missed Call Into Revenue

New conversational AI voice agents respond to inbound calls instantly, around the clock, so businesses never lose a ...