Self-checkouts might be bad for business. A recent study published in the Journal of Business Research found that self-checkout systems can lead to less customer loyalty when compared to a regular ...

Loyalty and rewards programs are powerful tools for brands to boost member engagement, acquisition, and retention. Learn why leading brands are turning to modern customer identity and access ...

Real-time data—including application performance metrics—can help companies build a deep, lasting bond with their customers. So why aren't more companies using them? Customer loyalty is the lifeblood ...

TROY, Mich.: 20 March 2025 — Tire traction and handling satisfaction declines seven points to 803 (on a 1,000-point scale) from 2024, the biggest year-over-year decline of any factor, according to the ...

Discover why customer loyalty is critical for business success and how to build it with strategies that increase retention, ...

Part of the marketing playbook for value-based selling is the use of customer case studies to provide references and proof of value for a product, service, or software solution. This is what customer ...

In this paper, we identify the challenges associated with transforming, expanding, and scaling customer loyalty and rewards programs and related membership initiatives, and present solutions based on ...